SHIPPING AND DELIVERY POLICY OVERVIEW At 3DCraftMakers, we're dedicated to providing the best shipping options, regardless of your location. We ensure top-tier responsiveness while serving hundreds of customers globally, delivering orders to either your home or workplace every day. However, we currently do not support deliveries to PO boxes or parcel motels.
ORDER CONFIRMATION AND PROCESSING Once your order is placed, an email confirmation will be sent immediately. This is to confirm that your order has been received in our system and your credit card has been pre-authorized. Following this, we engage in order verification, quality checks, and packaging. All orders are dispatched to the warehouse within 24 hours of placement and usually processed within 2-4 business days.
SHIPPING AND DELIVERY After processing and charging your credit card, your in-stock items will be shipped from our warehouse or manufacturer's warehouse within 3-5 business days. Sometimes, delivery might take longer due to delayed logistics and customs clearances. You can expect to receive tracking information within 2-4 days after ordering. In case the tracking number isn't working, we recommend checking back after 24 hours for system updates and if you still see an issue, please contact us, we will be more than happy to assist you.
RESPONSIBILITY FOR DELIVERY Customers bear the responsibility for providing accurate shipping addresses. Once a package has left our warehouse, we are unable to amend the shipping address. We cannot be held accountable for packages lost due to incomplete or incorrect addresses. Any orders reported as "delivered" by courier companies are deemed to be delivered. 3DCraftMakers cannot be held responsible for non-delivery in such cases. Furthermore, if a delivery fails for any reason and the address provided was correct, we cannot be liable if the package is returned back.
COLLECTION OF PERSONAL DATA We gather certain information, referred to as "Device Information", when you visit our website. This includes your device details, web browser, IP address, time zone, cookies installed on your device, the individual web pages or products you view, the websites or search terms that led you to our site, and your engagement with the site.
UTILIZATION OF PERSONAL INFORMATION We utilize the Order Information and Device Information to process orders, communicate with you, screen for potential risk or fraud, and to enhance and optimize our website.
SHARING PERSONAL INFORMATION Your Personal Information may be shared with third parties to better utilize your data as described above. We also disclose your Personal Information to comply with applicable laws and regulations, respond to a lawful request for information, or to safeguard our rights.
TARGETED ADVERTISING Your Personal Information is used to offer you targeted advertisements or marketing communications we believe may interest you.
DO NOT TRACK Our site does not modify its data collection and use practices upon detection of a Do Not Track signal from your browser.
YOUR RIGHTS As a European resident, you have the right to access, correct, update, or delete your personal information. Your information will be transferred outside Europe, including to Canada and the United States.
DATA RETENTION We retain your Order Information unless you request us to delete it.
CONTACT US For inquiries or complaints about our privacy practices, contact us via email at email@example.com or by mail at Leap Discovery LLC(3DCraftMakers), 3 Germay Dr, Wilmington, DE, 19804, United States.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.