FAQ
Frequently Asked Questions
Product information, procurement guidance, shipping coordination, and returns assistance for institutional and professional buyers.
About the Systems
What do Felfil filament recycling systems do?
Felfil systems shred, extrude, and spool plastic waste into reusable 3D printing filament. The three-stage workflow: Shred — Shredder+ 750 breaks failed prints into consistent flakes. Extrude — Evo Extruder melts flakes into 1.75mm filament. Spool — Spooler winds filament onto standard reels ready for printing.
What materials can the systems process?
Supported materials include PLA, ABS, PETG, and other compatible thermoplastics. The Evo 300°C model supports higher-temperature engineering-grade polymers. Material compatibility details are available in the product documentation — contact us to request specs before purchase.
What is the difference between the 250°C and 300°C bundles?
The FBUN250 suits standard materials like PLA and PETG. The FBUN300 handles higher-temperature materials including ABS and engineering polymers. If your program works with a range of materials, the 300°C configuration is recommended.
What is included in the Full Bundle (FRBN750)?
The Full Bundle includes the Felfil Shredder+ 750, Felfil Evo 300°C Extruder, and Felfil Spooler — a complete end-to-end recycling system. This is the recommended configuration for institutions building a fully integrated in-house filament workflow.
Can components be purchased individually?
Yes. The Shredder+ 750, Evo Extruder, and Spooler are available individually or as bundle configurations. Contact us for a formal quote on the specific configuration your program requires.
Is product documentation available before purchase?
Yes. Specifications and manufacturer documentation can be provided for internal review or procurement approval workflows. Contact support@3dcraftmakers.com to request documentation for a specific system.
Procurement & Ordering
How do I request a formal quote?
Email quotes@3dcraftmakers.com with your organization name, required system or bundle, quantity, delivery address, and any procurement requirements. We respond with a formal itemized quote within 1–2 business days.
Do you accept institutional purchase orders?
We work with qualified organizations on institutional PO processes. PO acceptance is reviewed case-by-case. Contact procurement@3dcraftmakers.com to discuss your organization's requirements before submitting a PO.
Can you provide a W-9 or vendor registration documentation?
Yes. W-9 forms and vendor registration documentation are available upon request. Contact procurement@3dcraftmakers.com with your institution's onboarding requirements.
Can we include our internal reference or budget code on an order?
Yes. Internal reference numbers, budget codes, and PO numbers can be included on all correspondence, invoices, and shipping documentation. Include these when submitting your order or quote request.
Can I cancel an order after placing it?
Orders may be cancelled within 24 hours of placement for a full refund. Once preparation or logistics has begun, cancellation may be subject to a coordination fee. Contact support@3dcraftmakers.com immediately with your order number.
Shipping & Delivery
How long does order preparation take?
Industrial equipment orders require 7–14 business days for preparation before carrier pickup — covering order verification, logistics coordination, and packaging. Multi-unit orders may take longer. We will notify you proactively of any delays.
How long does transit take after shipment?
Typically 5–10 business days for freight and 3–5 business days for ground shipments on smaller components. These are estimates, not guaranteed windows. Tracking is provided once your order is in active transit.
Do you ship internationally?
No. We currently serve professional entities and institutions within the United States only. We do not ship to P.O. Boxes.
Can you accommodate institutional delivery requirements?
Yes. Loading dock access, lift-gate service, and pre-scheduled delivery appointments are available. Communicate requirements at or immediately after order placement by contacting procurement@3dcraftmakers.com.
What if equipment arrives damaged?
Photograph damage immediately before opening or moving the equipment. Report to support@3dcraftmakers.com within 48 hours of delivery with your order number and photos. We act as your liaison with the carrier to initiate a claim.
Returns & Warranty
What is your return policy?
Returns must be submitted within 30 days of delivery. Equipment must be unused, in original factory-sealed packaging with all accessories included. All returns must be reviewed and authorized before being shipped back. Approved non-defective returns may be subject to a restocking fee of up to 15%.
How do I initiate a return?
Contact support@3dcraftmakers.com with your order number, reason for return, and equipment condition. If approved, we provide written authorization and return instructions. Do not ship equipment back without authorization.
Do the systems include a manufacturer warranty?
Yes. All Felfil systems include manufacturer warranty coverage. Warranty terms are provided with each unit at delivery. We coordinate warranty claims with the manufacturer on your behalf when required.
How do I initiate a warranty claim?
Contact support@3dcraftmakers.com with your order number, a description of the issue, and supporting photographs. We will review and coordinate with the manufacturer according to the applicable warranty terms.
Are replacement parts available?
Yes. Replacement parts and accessories can be requested through our team. Availability and lead times depend on manufacturer stock. Contact support@3dcraftmakers.com with your system model and required part.
Contact Our Team
We respond within 1–2 business days, Monday through Friday, 9:00 AM – 5:00 PM EST.
3DCraftMakers • Felfil Filament Recycling Systems • United States • Last Updated: 2026