Shipping & Fulfillment Policy

Shipping & Fulfillment Policy

Shipping & Fulfillment Policy

3DCraftMakers is an independent supplier of filament recycling systems and related equipment for educational, research, and industrial applications. Because our equipment requires specialized handling and logistics coordination, we manage fulfillment carefully to ensure safe transit to your institution.

United States Only
7–14 Day Preparation Window
Full Tracking Provided
No P.O. Boxes
Fulfillment Timeline

What to Expect After Ordering

Industrial equipment fulfillment involves multiple coordination stages. The timeline below reflects our standard process for most orders.

Stage 01
1–2
Business Days
Order verification and configuration review. Our team confirms specifications, destination requirements, and any special delivery protocols.
Stage 02
7–14
Business Days
Logistics coordination and equipment preparation. Systems are prepared, inspected, and packaged for freight transit through our supply network.
Stage 03
5–10
Business Days
Transit to destination. Actual transit time varies based on carrier scheduling, freight type, and delivery location. Tracking is provided at pickup.

Please note: These timelines are estimates based on standard orders. Multi-unit orders, freight-intensive configurations, or institutional delivery requirements may extend the overall fulfillment window. Our team will communicate proactively if your order requires additional coordination time.

Order Processing

Order Coordination & Preparation

Each order undergoes a verification and coordination process before shipment. This ensures the correct system configuration reaches your facility safely.

Order Verification

Our team reviews your order for configuration accuracy, destination requirements, and any institutional delivery protocols before preparing for shipment.

Logistics Coordination

Equipment preparation and packaging is coordinated through our supply network. Industrial systems require careful packing and inspection before freight handoff — this process typically takes 7–14 business days.

Shipment Notification

You will receive an email with full tracking documentation once your equipment has been picked up by our logistics partner and is in active transit to your facility.

Transit Methods

Shipping & Freight Methods

We coordinate with professional logistics providers including UPS, FedEx, and specialized freight carriers. Method selection is based on order size, equipment weight, and institutional delivery requirements.

Smaller Components
Ground Shipping
Used for smaller system components and accessories. Managed via UPS or FedEx with full tracking. Estimated transit: 3–5 business days after pickup, depending on destination.
Full Systems / Multi-Unit
Freight / LTL
Larger recycling systems and multi-unit institutional orders are coordinated via Less-Than-Truckload (LTL) freight carriers. Transit estimates vary based on carrier scheduling and destination. 5–10 business days is a typical range.
Universities & Labs
Institutional Delivery
We accommodate institutional delivery requirements including loading dock access, lift-gate service, and appointment-based delivery scheduling. These requirements must be communicated at or before order placement.

Institutional Delivery Requirements: If your facility requires specific delivery protocols — including loading dock access, lift-gate service, or pre-scheduled delivery appointments — please include these details in your order notes or contact our team at procurement@3dcraftmakers.com immediately after placing your order. Failure to communicate these requirements may delay delivery or result in additional freight charges.

Policy Summary

Shipping Policy at a Glance

Key shipping and fulfillment details for institutional buyers and procurement officers.

Shipping Area
We currently supply equipment to professional entities and institutions within the United States only. We do not ship to P.O. Boxes. International shipments are not available at this time.
Preparation Window
7–14 business days from order confirmation. This covers order verification, logistics coordination, equipment preparation, and packing. Complex or multi-unit orders may require additional time. You will be notified if your order requires extended preparation.
Transit Estimate
5–10 business days after carrier pickup for freight shipments. Ground shipments for smaller components typically transit in 3–5 business days. These are estimates and are not guaranteed delivery windows.
Carriers
UPS, FedEx, and specialized freight carriers. Carrier selection is based on order size, equipment weight, and destination requirements.
Tracking
Full shipment tracking is provided via email notification once your order is in active transit. Share tracking information with your receiving department in advance of delivery.
Shipping Costs
Calculated based on equipment weight, dimensions, and destination. Institutional clients may request a formal freight estimate prior to formalizing a purchase order by contacting quotes@3dcraftmakers.com.
Institutional Delivery
Loading dock access, lift-gate service, and pre-scheduled delivery appointments are available for institutional facilities. These requirements must be communicated before or immediately after order placement.
Delivery Inspection
We strongly advise your receiving department inspect packaging for external damage upon arrival. Photograph any damage before opening or moving equipment. Retain all packing documentation for your institution's records.
Transit Damage
Document damage with photographs immediately and notify us at support@3dcraftmakers.com within 48 hours of delivery. We act as your liaison to the logistics provider to initiate claims and coordinate resolution.
Business Days
Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next available business day.
Receiving & Documentation

Inspection & Receiving Guidance

Industrial equipment requires careful handling at receiving. We recommend reviewing these procedures with your facilities or receiving department before delivery.

Packing Documentation

Commercial invoices and packing slips accompany every shipment. Retain all documentation for your institution's procurement records, warranty registration, and any potential claims processing.

Damage Documentation

If there is visible damage to the outer packaging or equipment, photograph the condition immediately before opening, signing, or moving the equipment. Do not discard packaging until the inspection is complete.

Reporting Transit Issues

Notify our support team at support@3dcraftmakers.com within 48 hours of delivery with photographic documentation. We act as your primary liaison to the carrier for claims coordination.

Shipping Inquiries

Contact Our Logistics Team

For freight estimates, institutional delivery coordination, or transit questions — contact our team before or after placing your order.

Freight Estimates
quotes@3dcraftmakers.com
Pre-purchase freight quotes for institutional and multi-unit orders
Delivery Coordination
procurement@3dcraftmakers.com
Loading dock, lift-gate, appointment scheduling, and institutional delivery requirements
Transit Issues & Support
support@3dcraftmakers.com
Damage reporting, tracking inquiries, and delivery confirmation
Phone
(844) 559-9950
Monday – Friday, 9:00 AM – 5:00 PM EST

3DCraftMakers  •  Independent Supplier of Filament Recycling Systems  •  United States  •  Last Updated: 2026